Travel Approvers: Access to the World Approvals platform has been restored. If you experience any access or approval submission issues, please submit a ticket or email [email protected].

For security reasons, your computer must be logged into a UPenn VPN before you will be able to log into BEN Financials. If you are working on campus, your computer is likely automatically connected to a UPenn VPN so you will not need to do any extra steps. If you are working remotely, or if you are working on campus but your computer isn't automatically connected to a UPenn VPN, please contact your local IT support to get access to AirPennNet or to another UPenn VPN.

https://isc.upenn.edu/faculty-staff-support-directory

https://isc.upenn.edu/resources


Thanks very much for helping to keep BEN Financials secure!

RESOLVED - October 21, 2025, 9:51am CT


PaymentNet has returned to business as usual following the incident on October 20, 2025, and all services are now fully operational.

On October 20, 2025, due to an operational issue with Amazon Web Services (AWS) in the US-East region, clients experienced delays and intermittent access issues to our PaymentNet® application, as well as latency for Virtual Card API users. This incident affected multiple JPMorganChase applications and services. Throughout the event, our teams worked closely with internal partners and AWS to restore functionality as quickly as possible. PaymentNet and Virtual Card services were fully stabilized late Monday afternoon, and we continued to monitor for any residual issues.

As part of our post-event review, we are focused on strengthening resiliency and reliability, leveraging lessons learned to further enhance our AWS architecture. If you have any questions or need support, please reach out to Client Application Support.


We appreciate your patience and partnership.

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